Dunkin’ Donuts deceived customer about butter, lawsuits charge

No margarine for him.

A Massachusetts man won a settlement from two Dunkin’ Donuts owners after complaining he was given a butter substitute when he wanted the real thing.

Jan Polanik’s lawsuits name two companies that together own more than 20 stores. The lawsuits are aiming for class-action status, according to the Boston Globe, and hope to represent anyone who “ordered a baked product, such as a bagel, with butter, but instead received margarine or butter substitute” between 2012 and 2016.

“Candidly, it seems like a really minor thing, and we thought twice or three times about whether to bring a lawsuit or not,” lawyer Thomas Shapiro told the Globe.


In the end, though, Polanik and Shapiro decided “a lot of people prefer butter,” the lawyer told the Globe.

“The main point of the lawsuit is to stop the practice of representing one thing and selling a different thing,” Shapiro told the newspaper. “It’s a minor thing, but at the same time, if somebody goes in and makes a point to order butter for the bagel … they don’t want margarine or some other kind of chemical substitute.”

Shapiro did not disclose the settlement’s terms, because it hasn’t yet been filed with the court, according to the newspaper.

A lawyer for one of the franchisees confirms that the case has been settled and the stores have changed their butter protocol, according to the Globe.

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